About Restore Health

Real People. Real Impact.

We understand that today’s healthcare system often leaves patients feeling frustrated, overlooked, or without the personalized care they deserve. At Restore Health Collaborative, we are here to bridge that gap. Our team is committed to delivering compassionate, comprehensive, and accessible care that addresses the whole person—mind, body, and spirit. By combining medical expertise with integrative therapies, personalized wellness plans, and ongoing support, we create a healthcare experience centered on you.

Meet Our Team

Charity, ARNP

Charity, a family nurse practitioner with a decade of experience, is passionate about providing compassionate, holistic care. Her journey into medicine was deeply personal after her infant son’s battle with cancer. She was inspired by the nurses who cared for him and shifted her career to nursing.
She gained experience at Blank Children’s Hospital and the ICU before transitioning to internal medicine, where she embraces an integrative approach that combines modern medicine with holistic practices. Dedicated to patient education and support, she works collaboratively to promote optimal health.
Outside of work, Charity enjoys traveling, puzzles, and serving her community through her faith. She is a wife to Ryan and a mother to four children.

Ashley, RN

Ashley is a seasoned registered nurse with over 15 years of diverse experience in medical-surgical nursing, mental health, and assisted living. Currently, she brings her expertise to Restore and our aesthetics partner, Pella Skin Apothecary, where she excels in aesthetic laser treatments. Ashley has a passion for making clients feel their best and takes pride in her ability to build meaningful relationships with patients, getting to know them as individuals.
Beyond her professional commitment, Ashley is a devoted mother to three children and a loving wife to Justin, a dedicated real estate agent. Their family is completed by Hallie, a cockapoo who brings joy, chaos and humor to their home. Ashley’s nurturing spirit shines through in both her personal and professional life, making her a valued member of our team.

Katie, CMA

Katie has been a certified medical assistant (CMA) since 2009. She worked in internal medicine for 9 years. After taking time off to focus on raising her two children, Katie re-entered the workforce, excited to join a practice that emphasizes personalized medicine by blending the best of natural and modern medicine.
Beyond her professional life Katie is mother to two children. Katie embraces her creativity and adventurous spirit. She loves exploring the best thrift stores, crafting, enjoying the great outdoors, traveling, and immersing herself in music.
A fun fact about Katie: she was Charity’s first CMA when Charity began her journey as a new nurse practitioner, and she has a unique talent for keeping Charity on her toes and ensuring productivity in the office. Katie’s blend of experience, enthusiasm, and humor makes her a pillar of our office that we couldn’t do without.

Lindsay, RN

Lindsay has been a nurse since 2008. Over her career she has worked in many different settings including acute care, palliative care, interventional radiology/oncology and education.
Before nursing, she was trained in aesthetics and makeup artistry. She is also a certified nutrition coach through the National Academy of Sports Medicine. She is passionate about helping others feel good on the inside and outside.
Outside of work Lindsay enjoys concerts, traveling, being outside and trying new restaurants. She is married to Allen with one child of her own and four bonus kids.

Kaitlin, Office Assistant

Kaitlin is our dedicated office assistant. After receiving her degree in elementary education and serving as a substitute teacher for a few years Kaitlin stayed home to raise her family. Ready to return to the workforce Kaitlin found joy in healthcare, where she thrives as part of our team focused on keeping patients healthy and supported.
Kaitlin’s personal journey has profoundly shaped her passion for patient care. Diagnosed with stage 3 breast cancer at the age of 34, the same day she learned she was pregnant with her fourth child, Kaitlin’s health experience has fostered a deep connection with patients and their families. Her resilience and empathy allow her to relate to others in a way that truly enhances their experience within our practice.
Kaitlin and her husband, Zane, reside in Pella with their four children. Kaitlin enjoys travel, the outdoors and spending time with her large family (she’s one of 8 children!).

Heidi, Billing Specialist

Heidi is our behind-the-scenes insurance and patient billing specialist. She has nearly 20 years of medical and behavioral health office and billing experience. To help alleviate cost-share confusion or unexpected balances, she strives to offer clear and concise information to patients regarding their insurance benefits and balances.
Heidi has been married to her husband, Corey, for over 20 years, and they have two daughters. She is very active in their church and participates with the Worship Team. When she has free time, she enjoys playing the piano, singing, reading, cooking/baking, painting and crocheting.

We Believe in A Collaborative Approach

Patient-Centered Care

We focus on the whole person, not just symptoms, by creating individualized care plans tailored to your unique needs, goals, and lifestyle.

Team-Based Approach

You won’t see just one provider, you gain an entire team. We bring together medical, nutritional, behavioral, and wellness experts to understand your unique needs and goals.

Innovations in Healthcare

We use advanced testing and proven practices to find the root of your health concerns, so you get real answers, not just temporary fixes.

Insurance Coverage

We make care as accessible as possible by offering both cash-pay services and insurance options. Currently, we are in-network with Aetna, Cigna, HealthPartners, Medicare, Midlands Choice, United Healthcare, and Wellmark, with more insurance partners soon.
Not sure about your coverage? Contact us! We’re happy to walk you through your options and help you find the best fit for your care.

What Our Patients Say

"Charity is the best provider in the state of Iowa. I will see no one else. Thank you for all of your care and concern."

"Charity Carstensen is the first provider that has made feel we are a TEAM in improving or maintaining my health goals. She is caring, listens well, details are her forte, and responds to any questions I send in the patient portal. If a specialist is needed the recommendations she has made have been excellent doctors."

“Charity is an amazing provider. She always listens to everything I have to say. She is attentive and seems truly concerned about my health. I love the way she is not an alarmist but always makes sure she is thorough and I am well taken care of.”

“Charity is hands down the best primary care provider I have ever encountered. She started off the appointment by immediately asking about a previous issue we had addressed and how it was going which is not something I'm used to. I had multiple concerns at this appointment and she took the time to address each one individually. She listened to my concerns, talked about different options/Recommendations/things she was going to test for and what her thought process was behind it. She is also very proactive about looking into concerns and possible causes and treatment. I always feel heard and empowered to take the next step in taking care of my health and I know that if other concerns come up she will address them.”

“Charity is the absolute BEST!! She is attentive when I ask questions or just need to talk. She responds to questions clearly, and explains action plans thoroughly in a way I can understand. I have so much confidence in her, and so much respect for her.”

“Charity listens to my concerns and treats me with dignity and respect, she approaches health with a full person approach. I never feel like she is trying to rush me. I trust her judgement."

“Charity Carstensen is a wonderful provider that makes her patients feel like they matter.”

“Charity is always very friendly and listens to my concerns. I would not be doing a fraction as well as I am right now, without her help. She has given me so much support and guidance that has helped me tremendously. She's awesome.”

“Charity Carstensen is the best provider I have been to. I will continue to send my friends and family to her so they can also receive great care.”

RESTORE HEALTH COLLABORATIVE
CONTACT US

1119 E 2nd Street, Pella, IA 50219
Tuesday - Thursday 8:30am - 5pm
Friday 8:30am - 4:30pm

608 8th St SW, Altoona, IA 50009
Wednesday 8:30am - 5pm
Friday 8:30am - 4:30pm

Contact Us

1119 E 2nd Street, Pella, IA 50219
Tuesday - Thursday 8:30am - 5pm
Friday 8:30am - 4:30pm

608 8th St SW, Altoona, IA 50009
Wednesday 8:30am - 5pm
Friday 8:30am - 4:30pm

(641) 619-5154
office@restorehealthcollaborative.com